Terms & Conditions

Welcome to Groshers.com, operated by Bonde FoodTech Pvt. Ltd. By accessing and using this website, you agree to comply with the following terms and conditions:

1. Use of Website: You may use our website for personal and lawful purposes only. Any unauthorized use, including hacking, data mining, or fraudulent transactions, is strictly prohibited.

2. Account Registration: Users must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your login credentials.

3. Product Availability: All products are subject to availability. We reserve the right to modify, discontinue, or limit the sale of products at any time.

4. Pricing & Payment: Prices listed on the website are subject to change without notice. Payments must be made through approved payment gateways.

5. Intellectual Property: All content, logos, and trademarks displayed on this website are owned by Bonde FoodTech Pvt. Ltd. and may not be used without permission.

6. Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7. Amendments: We reserve the right to update these terms and conditions at any time. Continued use of the website implies acceptance of any changes.

Refund Policy

We strive to ensure customer satisfaction. However, if you are not satisfied with your purchase, the following refund policy applies:

1. Eligibility for Refunds: Refunds are applicable only for defective, damaged, or incorrect products received.

2. Refund Request Timeline: Customers must raise a refund request within 7 days of receiving the order.

3. Process: To initiate a refund, contact our support team with order details and supporting images. Once approved, refunds will be processed within 7-10 business days to the original payment method.

4. Non-Refundable Items: Perishable goods, opened food products, and items purchased on discounts are non-refundable.

Cancellation Policy

1. Order Cancellation by Customer: Customers may cancel their order within 2 hours of placing it. After this period, cancellation requests will not be accepted as processing begins immediately.

2. Cancellation by Groshers.com: We reserve the right to cancel orders due to stock unavailability, pricing errors, or payment issues. Customers will be notified, and a full refund will be issued.

Shipping Policy

1. Delivery Timelines: Orders are typically processed within 24 hours and delivered within 3-7 business days, depending on the location.

2. Shipping Charges: Standard shipping charges may apply. Free shipping may be available on select orders as per promotional offers.

3. Tracking: Customers will receive tracking details via WhatsApp or SMS after the order is dispatched.

4. Delayed Deliveries: In case of unforeseen circumstances such as weather conditions or supply chain issues, deliveries may be delayed. Customers will be notified accordingly.

5. Damaged or Missing Items: If an order is received with missing or damaged products, customers must report it within 24 hours of delivery for resolution.

For any queries, please contact our support team at info@groshers.com or call us at 800 787 3838.